Digischol

Nancy Muñoz is on her second act – this time, in a school – and she feels that she is finally where she belongs.

After a long career working in health care, the pandemic led him to seek a new opportunity. She found it in the form of a role of operations coordinator within a college in Camden, New Jersey.

In this position, Muñoz is seated at the reception – what she calls “the face of the house” – answer telephone calls, send emails, receive visitors. But the true power of her work, she says, goes far beyond the traditional responsibilities associated with the role.

Muñoz focuses on laser on reducing the school’s chronic absenteeism rate – a challenge that many schools across the country fight with In the wake of the pandemic. She is determined to see as many students as possible to present herself every day, on time, ready to learn. She even built her morning coffee routine around him.

In our series of role of role, we featured members of unknown school staff – people whose work is little known or misunderstood but who are an integral part of their school communities. For this episode, we talked with Muñoz about how his work goes more than responding to telephone calls and saluting school visitors.

The following interview was slightly modified and condensed for more clarity.

Edsurge: How did you get here? What brought you to your current role?

Nancy Muñoz: For 16 years, I worked in a hospital. The last job I held was as a heart technology. The pandemic blow and I started to jostle myself. I had three children at home I sent home. I had to reduce my work because I had to stay at home with my children. And then the opportunity has indeed occurred. Someone launched it. They said to themselves, “Hey, try something different”. My husband was like, “Be on your faith. You have been sitting there for so long with health care. Try this. See how you love her.

They loved me since the moment I intervened in the school building until today. So I say to myself: “Wow, what would have happened if I would have done that earlier in my life?” It would have been a different scenario for me. But the pandemic really shaped me. I was beaten. I was exhausted. Health care was like … (a lot). And it was like a breath of fresh air, just to help my community in which I still live to this day. This is how I got here.

When people outside the school ask you what you are doing, how do you describe your work?

Basically, how I describe my work and my work is that I am “the face of the house”. When you come to my house, I am the person who answers the door. I am the person who welcomes you. I take all your questions, concerns, all that is under the aegis of being like my school. I am at the reception, I put messages, responding to telephone calls, send emails.

If there are, for example, people who come to visit, I take the visitors, I check them, I make sure that all their identification information is good, then I send them wherever they have to go.

I storage my work rooms for my staff. I’m making the bus in the morning. I have children on the bus in the afternoon. I do everything.

Because I am bilingual, if there is a linguistic barrier, there are certain moments when if a member of the staff cannot communicate with a student who speaks Spanish, he comes to rely on me.

An important part in my work is to make sure that we know where our children are located-either we know that they are in the safe building, and if they are not in the building, what happens? Where are you? Why are you not here? Can we bring you? Is there anything we can help you?

What does a really difficult day look like in your role?

A really difficult day in my role is when I don’t really know where my children are – and I call them all my children because during the day, their parents trust me. And I say that because I was born and I grew up here; I grew up with a lot of their parents. They therefore feel this comfort.

We have not had much snow here in recent years, so now when they call SAUPOUDR, it’s like crazy buses, there is a two -hour delay. A week, we had a bitter cold. So it’s like, okay, let me breathe, because our presence will not be great, and I need to know where my children are. If they are not here at 8 am, I’m like, ok, what is my next one (moving)? So I’m just a game plan from there. But it’s a difficult day for me – when I don’t see my children that I see regularly.

What would you do to try to find the students and bring them to school?

As I said, I normally make bus in the morning. We have around 472 students for college. So I receive around 73 students out of the bus. There is always this kid who is missing the bus. So when I call her and her mom, I say to myself: ‘Hey, what’s going on? Why are you not here? You know you cannot have a certain amount of absence. What can I help you?

I grew up with his mom. I used to work at McDonald’s with her – it’s how far we go back, to high school. Well, they don’t have a car. So I say to myself: ‘OK, I’ll pick you up.’ So I would take a break, said that I will be back in 15 minutes, get in my car and I will get it. I say to myself: “Hey, we are not going to make a habit, a daily thing, but try to go to your bus stop.” I said, “Use me as a complex, but not every day. I, however. I’ll take you there. And this is just an example.

Is it a priority at the school scale because of Chronic growing growing national levelOr is it a personal objective?

In the operations team, our greatest thing is to have a small percentage of chronic absenteeism and to ensure that children are ready to learn, which means to present themselves on time and be there every day. Now, of course, people are sick. There was a bad influenza case at school. It was the most difficult thing, apart from the weather – just the fact that all the children were sick. Even if the pandemic is well finished, we do not want these habits with which we had before, like: “Hey, I think my mother will agree with the fact of not coming to school.” No, you have to go to school.

We have a lot of incentives for children – not only with academics, but also quarterly trips that we give to our children, and children know that you cannot be absent from more than four days in a quarter in order to obtain these types of incentives. We therefore offer a lot, but our main concern is to ensure that children are in the building, they are taken into account, and when they are not in the building, that we also ensure that our absence newspapers are virgin.

What does a very good day look like in your role?

After being so great participation in the weather in early February, we returned on the last Monday of the month, and our attendance was 94%. When we arrived on Tuesday, our attendance was 96.7%. It is therefore like an average of 15 people to more than 15 people – of all the 472 children we have. So it’s a very good day for me: we know that children are there.

In the morning (at home), I have to bring my children together for school, of course, but I’m still just on my PS and QS. So, I prepare the Bustlo coffee in the keurig and I throw a message – an SMS – to my whole school, and I say, like: “Hey, attendance is an absolute priority in our school, and if you are not going to be in it, please call me or send me a text at my number. THANKS. Have a good day. ‘

Normally, I receive about five to seven people who send me a text and will say to me: “Hey, we have an appointment. We will be there after ‘, or’, oh, I took my child to urgent care yesterday. He is very sick, must be without fever for 24 hours. He will not be back until tomorrow. So, just there, a good day is to know that I did half the battle even before I arrive at school, so that when I arrive at school, I can focus on the most complex cases of children who have not presented themselves.

What is it like when you get to school and start approaching the remaining absences?

We have three communication cycles that come out. Our office director will make the three laps in an hour. We are starting to pull attendance at 9 am on the phone. At 9:05 a.m., she exploded her message. It sends an additional SMS because on the Dean list, (the communication service that we use), you can really make a list only for the absences of this day. He therefore lists all researchers who have not been (marked as present).

Thus, the Director of Office will send an email to staff members, we will update by the staff, then she will first send a text message from Robocall on the absent list. We will receive some additional phone calls: “Hey, my child is there. Bind. ‘ Then, it will send a vocal communication – it is a standard message which is already there – then it will send an email. We will therefore obtain three ways in an hour, then it will send the last cycle of staff attendance, and this should have our concrete number (from absent students).

What is the way your role shapes the day for children?

I have been making bus since I started here, and sometimes you don’t know what children are going through. So when they get out of the bus and see me, I am always happy and I know them by name. Sometimes it’s so impossible at the start to know everyone, but I try to learn the name of everyone. I want them to know, like, I want to be personal with you, you bring me joy because you are here and you want to learn and everything is fine. If I see that they don’t have a great day when they get off the bus, maybe they cry, I cuddle, saying to them: “Hey, come and talk to me if you need me.

You never know what children are going through. These days are different from those when we were young. We had no phones. We did not have social media. We didn’t have much (they are dealing). So I always tell them: “Hey, if you need me, I’m here.”

Your role gives you unique access and overview of young people today. What is one thing you have learned about young people through your work?

Just try to follow them and always have an open ear. I have my own children – 19, 11 and 7 years old. It is important to be a person with whom they are able to communicate at the moment. … I want them to know that I listen to and I like Tiktok. I love to dance when I can. My knees are bad, but I like to dance. I love entertaining children and as I said, just to be an ear. They may not have that at home, so I want them to feel comfortable so that they come to talk to me.

It is the greatest thing I learned. You cannot always be authoritative all the time. Listen, listen to them. And then I want them to hear me too.

Nancy Muñoz is on her second act – this time, in a school – and she feels that she is finally where she belongs.

After a long career working in health care, the pandemic led him to seek a new opportunity. She found it in the form of a role of operations coordinator within a college in Camden, New Jersey.

In this position, Muñoz is seated at the reception – what she calls “the face of the house” – answer telephone calls, send emails, receive visitors. But the true power of her work, she says, goes far beyond the traditional responsibilities associated with the role.

Muñoz focuses on laser on reducing the school’s chronic absenteeism rate – a challenge that many schools across the country fight with In the wake of the pandemic. She is determined to see as many students as possible to present herself every day, on time, ready to learn. She even built her morning coffee routine around him.

In our series of role of role, we featured members of unknown school staff – people whose work is little known or misunderstood but who are an integral part of their school communities. For this episode, we talked with Muñoz about how his work goes more than responding to telephone calls and saluting school visitors.

The following interview was slightly modified and condensed for more clarity.

Edsurge: How did you get here? What brought you to your current role?

Nancy Muñoz: For 16 years, I worked in a hospital. The last job I held was as a heart technology. The pandemic blow and I started to jostle myself. I had three children at home I sent home. I had to reduce my work because I had to stay at home with my children. And then the opportunity has indeed occurred. Someone launched it. They said to themselves, “Hey, try something different”. My husband was like, “Be on your faith. You have been sitting there for so long with health care. Try this. See how you love her.

They loved me since the moment I intervened in the school building until today. So I say to myself: “Wow, what would have happened if I would have done that earlier in my life?” It would have been a different scenario for me. But the pandemic really shaped me. I was beaten. I was exhausted. Health care was like … (a lot). And it was like a breath of fresh air, just to help my community in which I still live to this day. This is how I got here.

When people outside the school ask you what you are doing, how do you describe your work?

Basically, how I describe my work and my work is that I am “the face of the house”. When you come to my house, I am the person who answers the door. I am the person who welcomes you. I take all your questions, concerns, all that is under the aegis of being like my school. I am at the reception, I put messages, responding to telephone calls, send emails.

If there are, for example, people who come to visit, I take the visitors, I check them, I make sure that all their identification information is good, then I send them wherever they have to go.

I storage my work rooms for my staff. I’m making the bus in the morning. I have children on the bus in the afternoon. I do everything.

Because I am bilingual, if there is a linguistic barrier, there are certain moments when if a member of the staff cannot communicate with a student who speaks Spanish, he comes to rely on me.

An important part in my work is to make sure that we know where our children are located-either we know that they are in the safe building, and if they are not in the building, what happens? Where are you? Why are you not here? Can we bring you? Is there anything we can help you?

What does a really difficult day look like in your role?

A really difficult day in my role is when I don’t really know where my children are – and I call them all my children because during the day, their parents trust me. And I say that because I was born and I grew up here; I grew up with a lot of their parents. They therefore feel this comfort.

We have not had much snow here in recent years, so now when they call SAUPOUDR, it’s like crazy buses, there is a two -hour delay. A week, we had a bitter cold. So it’s like, okay, let me breathe, because our presence will not be great, and I need to know where my children are. If they are not here at 8 am, I’m like, ok, what is my next one (moving)? So I’m just a game plan from there. But it’s a difficult day for me – when I don’t see my children that I see regularly.

What would you do to try to find the students and bring them to school?

As I said, I normally make bus in the morning. We have around 472 students for college. So I receive around 73 students out of the bus. There is always this kid who is missing the bus. So when I call her and her mom, I say to myself: ‘Hey, what’s going on? Why are you not here? You know you cannot have a certain amount of absence. What can I help you?

I grew up with his mom. I used to work at McDonald’s with her – it’s how far we go back, to high school. Well, they don’t have a car. So I say to myself: ‘OK, I’ll pick you up.’ So I would take a break, said that I will be back in 15 minutes, get in my car and I will get it. I say to myself: “Hey, we are not going to make a habit, a daily thing, but try to go to your bus stop.” I said, “Use me as a complex, but not every day. I, however. I’ll take you there. And this is just an example.

Is it a priority at the school scale because of Chronic growing growing national levelOr is it a personal objective?

In the operations team, our greatest thing is to have a small percentage of chronic absenteeism and to ensure that children are ready to learn, which means to present themselves on time and be there every day. Now, of course, people are sick. There was a bad influenza case at school. It was the most difficult thing, apart from the weather – just the fact that all the children were sick. Even if the pandemic is well finished, we do not want these habits with which we had before, like: “Hey, I think my mother will agree with the fact of not coming to school.” No, you have to go to school.

We have a lot of incentives for children – not only with academics, but also quarterly trips that we give to our children, and children know that you cannot be absent from more than four days in a quarter in order to obtain these types of incentives. We therefore offer a lot, but our main concern is to ensure that children are in the building, they are taken into account, and when they are not in the building, that we also ensure that our absence newspapers are virgin.

What does a very good day look like in your role?

After being so great participation in the weather in early February, we returned on the last Monday of the month, and our attendance was 94%. When we arrived on Tuesday, our attendance was 96.7%. It is therefore like an average of 15 people to more than 15 people – of all the 472 children we have. So it’s a very good day for me: we know that children are there.

In the morning (at home), I have to bring my children together for school, of course, but I’m still just on my PS and QS. So, I prepare the Bustlo coffee in the keurig and I throw a message – an SMS – to my whole school, and I say, like: “Hey, attendance is an absolute priority in our school, and if you are not going to be in it, please call me or send me a text at my number. THANKS. Have a good day. ‘

Normally, I receive about five to seven people who send me a text and will say to me: “Hey, we have an appointment. We will be there after ‘, or’, oh, I took my child to urgent care yesterday. He is very sick, must be without fever for 24 hours. He will not be back until tomorrow. So, just there, a good day is to know that I did half the battle even before I arrive at school, so that when I arrive at school, I can focus on the most complex cases of children who have not presented themselves.

What is it like when you get to school and start approaching the remaining absences?

We have three communication cycles that come out. Our office director will make the three laps in an hour. We are starting to pull attendance at 9 am on the phone. At 9:05 a.m., she exploded her message. It sends an additional SMS because on the Dean list, (the communication service that we use), you can really make a list only for the absences of this day. He therefore lists all researchers who have not been (marked as present).

Thus, the Director of Office will send an email to staff members, we will update by the staff, then she will first send a text message from Robocall on the absent list. We will receive some additional phone calls: “Hey, my child is there. Bind. ‘ Then, it will send a vocal communication – it is a standard message which is already there – then it will send an email. We will therefore obtain three ways in an hour, then it will send the last cycle of staff attendance, and this should have our concrete number (from absent students).

What is the way your role shapes the day for children?

I have been making bus since I started here, and sometimes you don’t know what children are going through. So when they get out of the bus and see me, I am always happy and I know them by name. Sometimes it’s so impossible at the start to know everyone, but I try to learn the name of everyone. I want them to know, like, I want to be personal with you, you bring me joy because you are here and you want to learn and everything is fine. If I see that they don’t have a great day when they get off the bus, maybe they cry, I cuddle, saying to them: “Hey, come and talk to me if you need me.

You never know what children are going through. These days are different from those when we were young. We had no phones. We did not have social media. We didn’t have much (they are dealing). So I always tell them: “Hey, if you need me, I’m here.”

Your role gives you unique access and overview of young people today. What is one thing you have learned about young people through your work?

Just try to follow them and always have an open ear. I have my own children – 19, 11 and 7 years old. It is important to be a person with whom they are able to communicate at the moment. … I want them to know that I listen to and I like Tiktok. I love to dance when I can. My knees are bad, but I like to dance. I love entertaining children and as I said, just to be an ear. They may not have that at home, so I want them to feel comfortable so that they come to talk to me.

It is the greatest thing I learned. You cannot always be authoritative all the time. Listen, listen to them. And then I want them to hear me too.

Nancy Muñoz is on her second act – this time, in a school – and she feels that she is finally where she belongs.

After a long career working in health care, the pandemic led him to seek a new opportunity. She found it in the form of a role of operations coordinator within a college in Camden, New Jersey.

In this position, Muñoz is seated at the reception – what she calls “the face of the house” – answer telephone calls, send emails, receive visitors. But the true power of her work, she says, goes far beyond the traditional responsibilities associated with the role.

Muñoz focuses on laser on reducing the school’s chronic absenteeism rate – a challenge that many schools across the country fight with In the wake of the pandemic. She is determined to see as many students as possible to present herself every day, on time, ready to learn. She even built her morning coffee routine around him.

In our series of role of role, we featured members of unknown school staff – people whose work is little known or misunderstood but who are an integral part of their school communities. For this episode, we talked with Muñoz about how his work goes more than responding to telephone calls and saluting school visitors.

The following interview was slightly modified and condensed for more clarity.

Edsurge: How did you get here? What brought you to your current role?

Nancy Muñoz: For 16 years, I worked in a hospital. The last job I held was as a heart technology. The pandemic blow and I started to jostle myself. I had three children at home I sent home. I had to reduce my work because I had to stay at home with my children. And then the opportunity has indeed occurred. Someone launched it. They said to themselves, “Hey, try something different”. My husband was like, “Be on your faith. You have been sitting there for so long with health care. Try this. See how you love her.

They loved me since the moment I intervened in the school building until today. So I say to myself: “Wow, what would have happened if I would have done that earlier in my life?” It would have been a different scenario for me. But the pandemic really shaped me. I was beaten. I was exhausted. Health care was like … (a lot). And it was like a breath of fresh air, just to help my community in which I still live to this day. This is how I got here.

When people outside the school ask you what you are doing, how do you describe your work?

Basically, how I describe my work and my work is that I am “the face of the house”. When you come to my house, I am the person who answers the door. I am the person who welcomes you. I take all your questions, concerns, all that is under the aegis of being like my school. I am at the reception, I put messages, responding to telephone calls, send emails.

If there are, for example, people who come to visit, I take the visitors, I check them, I make sure that all their identification information is good, then I send them wherever they have to go.

I storage my work rooms for my staff. I’m making the bus in the morning. I have children on the bus in the afternoon. I do everything.

Because I am bilingual, if there is a linguistic barrier, there are certain moments when if a member of the staff cannot communicate with a student who speaks Spanish, he comes to rely on me.

An important part in my work is to make sure that we know where our children are located-either we know that they are in the safe building, and if they are not in the building, what happens? Where are you? Why are you not here? Can we bring you? Is there anything we can help you?

What does a really difficult day look like in your role?

A really difficult day in my role is when I don’t really know where my children are – and I call them all my children because during the day, their parents trust me. And I say that because I was born and I grew up here; I grew up with a lot of their parents. They therefore feel this comfort.

We have not had much snow here in recent years, so now when they call SAUPOUDR, it’s like crazy buses, there is a two -hour delay. A week, we had a bitter cold. So it’s like, okay, let me breathe, because our presence will not be great, and I need to know where my children are. If they are not here at 8 am, I’m like, ok, what is my next one (moving)? So I’m just a game plan from there. But it’s a difficult day for me – when I don’t see my children that I see regularly.

What would you do to try to find the students and bring them to school?

As I said, I normally make bus in the morning. We have around 472 students for college. So I receive around 73 students out of the bus. There is always this kid who is missing the bus. So when I call her and her mom, I say to myself: ‘Hey, what’s going on? Why are you not here? You know you cannot have a certain amount of absence. What can I help you?

I grew up with his mom. I used to work at McDonald’s with her – it’s how far we go back, to high school. Well, they don’t have a car. So I say to myself: ‘OK, I’ll pick you up.’ So I would take a break, said that I will be back in 15 minutes, get in my car and I will get it. I say to myself: “Hey, we are not going to make a habit, a daily thing, but try to go to your bus stop.” I said, “Use me as a complex, but not every day. I, however. I’ll take you there. And this is just an example.

Is it a priority at the school scale because of Chronic growing growing national levelOr is it a personal objective?

In the operations team, our greatest thing is to have a small percentage of chronic absenteeism and to ensure that children are ready to learn, which means to present themselves on time and be there every day. Now, of course, people are sick. There was a bad influenza case at school. It was the most difficult thing, apart from the weather – just the fact that all the children were sick. Even if the pandemic is well finished, we do not want these habits with which we had before, like: “Hey, I think my mother will agree with the fact of not coming to school.” No, you have to go to school.

We have a lot of incentives for children – not only with academics, but also quarterly trips that we give to our children, and children know that you cannot be absent from more than four days in a quarter in order to obtain these types of incentives. We therefore offer a lot, but our main concern is to ensure that children are in the building, they are taken into account, and when they are not in the building, that we also ensure that our absence newspapers are virgin.

What does a very good day look like in your role?

After being so great participation in the weather in early February, we returned on the last Monday of the month, and our attendance was 94%. When we arrived on Tuesday, our attendance was 96.7%. It is therefore like an average of 15 people to more than 15 people – of all the 472 children we have. So it’s a very good day for me: we know that children are there.

In the morning (at home), I have to bring my children together for school, of course, but I’m still just on my PS and QS. So, I prepare the Bustlo coffee in the keurig and I throw a message – an SMS – to my whole school, and I say, like: “Hey, attendance is an absolute priority in our school, and if you are not going to be in it, please call me or send me a text at my number. THANKS. Have a good day. ‘

Normally, I receive about five to seven people who send me a text and will say to me: “Hey, we have an appointment. We will be there after ‘, or’, oh, I took my child to urgent care yesterday. He is very sick, must be without fever for 24 hours. He will not be back until tomorrow. So, just there, a good day is to know that I did half the battle even before I arrive at school, so that when I arrive at school, I can focus on the most complex cases of children who have not presented themselves.

What is it like when you get to school and start approaching the remaining absences?

We have three communication cycles that come out. Our office director will make the three laps in an hour. We are starting to pull attendance at 9 am on the phone. At 9:05 a.m., she exploded her message. It sends an additional SMS because on the Dean list, (the communication service that we use), you can really make a list only for the absences of this day. He therefore lists all researchers who have not been (marked as present).

Thus, the Director of Office will send an email to staff members, we will update by the staff, then she will first send a text message from Robocall on the absent list. We will receive some additional phone calls: “Hey, my child is there. Bind. ‘ Then, it will send a vocal communication – it is a standard message which is already there – then it will send an email. We will therefore obtain three ways in an hour, then it will send the last cycle of staff attendance, and this should have our concrete number (from absent students).

What is the way your role shapes the day for children?

I have been making bus since I started here, and sometimes you don’t know what children are going through. So when they get out of the bus and see me, I am always happy and I know them by name. Sometimes it’s so impossible at the start to know everyone, but I try to learn the name of everyone. I want them to know, like, I want to be personal with you, you bring me joy because you are here and you want to learn and everything is fine. If I see that they don’t have a great day when they get off the bus, maybe they cry, I cuddle, saying to them: “Hey, come and talk to me if you need me.

You never know what children are going through. These days are different from those when we were young. We had no phones. We did not have social media. We didn’t have much (they are dealing). So I always tell them: “Hey, if you need me, I’m here.”

Your role gives you unique access and overview of young people today. What is one thing you have learned about young people through your work?

Just try to follow them and always have an open ear. I have my own children – 19, 11 and 7 years old. It is important to be a person with whom they are able to communicate at the moment. … I want them to know that I listen to and I like Tiktok. I love to dance when I can. My knees are bad, but I like to dance. I love entertaining children and as I said, just to be an ear. They may not have that at home, so I want them to feel comfortable so that they come to talk to me.

It is the greatest thing I learned. You cannot always be authoritative all the time. Listen, listen to them. And then I want them to hear me too.