Digischol

Ah, technology. The great promise to make our lives easier, more connected and infinitely more effective. And what a triumph it was! Who would not want to juggle 73 different applications to perform the basic functions of daily life? It is over time to simply call a business and get a service – no, no, it’s far too archaic. Now we have portals! Applications! Ai Chatbots who claim to worry about it! Really, the future is there, and it’s exhausting.

Let’s talk about the beauty of digital customer service. In its infinite wisdom, each company has decided that customers should sail in a labyrinth of accounts, checks and (be honest) security theaters just to accomplish even the simplest tasks. Do you want to check your bank balance? You will need an application. Do you want to order a coffee? Better to download another application. Do you want to have a doctor’s appointment? Oh, we only do that via our owner web portal now, which requires a password, a secondary authentication code and perhaps a blood sample for verification.

It is really comforting to see how these companies think that they are each at the center of our universe. They assume that we have endless patience to manage their single and precious application, as if we did not already harm ourselves in a digital sea. If you are dealing with a dozen companies, congratulations! You now have twelve different connections, two -factor authentication codes and a password manager that has just given up and start drinking.

Speaking of passwords – How much do we need it? Some experts suggest that you should have a single and complex password for each account. These same experts also believe in fairy tales and the sleep of eight hours. Thus, a whole cybersecurity industry prospered, not necessarily because people are negligent, but because we have been forced from an impossible digital puzzle with parts scattered over a hundred different connections.

Of course, navigating in this digital utopia is not uniformly distributed. Young people, despite their digital native status, still often find themselves frustrated by applications that update forgetting. Meanwhile, older generations are forced to undergo software updates that rethink all day after explanation. If you’ve already seen a retiree trying to reset a password while a 20 -year -old is shouting in a check machine, you know that technology is an opportunity executioner.

And let’s not forget the real innovation of customer service in the modern era: virtual presence. Nothing says “we appreciate you” as a chatbot that has mastered the art of escape. “I see that you have a problem with your bill. Do you want me to redirect you to our FAQ page that does not answer your question? “It’s a good thing – a customer service that exists without serving the customer.

So, for anyone in the customer service industry, here are some free tips: it is not because you are technically available that you are really useful. Your customers do not need another application, another self-service or chatbot portal that cannot take a Turing test. They need easier. They need clarity. And sometimes they need a real human who can solve a problem in less than three minutes.

Until then, I will be here, resetting my password. Again.

Ah, technology. The great promise to make our lives easier, more connected and infinitely more effective. And what a triumph it was! Who would not want to juggle 73 different applications to perform the basic functions of daily life? It is over time to simply call a business and get a service – no, no, it’s far too archaic. Now we have portals! Applications! Ai Chatbots who claim to worry about it! Really, the future is there, and it’s exhausting.

Let’s talk about the beauty of digital customer service. In its infinite wisdom, each company has decided that customers should sail in a labyrinth of accounts, checks and (be honest) security theaters just to accomplish even the simplest tasks. Do you want to check your bank balance? You will need an application. Do you want to order a coffee? Better to download another application. Do you want to have a doctor’s appointment? Oh, we only do that via our owner web portal now, which requires a password, a secondary authentication code and perhaps a blood sample for verification.

It is really comforting to see how these companies think that they are each at the center of our universe. They assume that we have endless patience to manage their single and precious application, as if we did not already harm ourselves in a digital sea. If you are dealing with a dozen companies, congratulations! You now have twelve different connections, two -factor authentication codes and a password manager that has just given up and start drinking.

Speaking of passwords – How much do we need it? Some experts suggest that you should have a single and complex password for each account. These same experts also believe in fairy tales and the sleep of eight hours. Thus, a whole cybersecurity industry prospered, not necessarily because people are negligent, but because we have been forced from an impossible digital puzzle with parts scattered over a hundred different connections.

Of course, navigating in this digital utopia is not uniformly distributed. Young people, despite their digital native status, still often find themselves frustrated by applications that update forgetting. Meanwhile, older generations are forced to undergo software updates that rethink all day after explanation. If you’ve already seen a retiree trying to reset a password while a 20 -year -old is shouting in a check machine, you know that technology is an opportunity executioner.

And let’s not forget the real innovation of customer service in the modern era: virtual presence. Nothing says “we appreciate you” as a chatbot that has mastered the art of escape. “I see that you have a problem with your bill. Do you want me to redirect you to our FAQ page that does not answer your question? “It’s a good thing – a customer service that exists without serving the customer.

So, for anyone in the customer service industry, here are some free tips: it is not because you are technically available that you are really useful. Your customers do not need another application, another self-service or chatbot portal that cannot take a Turing test. They need easier. They need clarity. And sometimes they need a real human who can solve a problem in less than three minutes.

Until then, I will be here, resetting my password. Again.

Ah, technology. The great promise to make our lives easier, more connected and infinitely more effective. And what a triumph it was! Who would not want to juggle 73 different applications to perform the basic functions of daily life? It is over time to simply call a business and get a service – no, no, it’s far too archaic. Now we have portals! Applications! Ai Chatbots who claim to worry about it! Really, the future is there, and it’s exhausting.

Let’s talk about the beauty of digital customer service. In its infinite wisdom, each company has decided that customers should sail in a labyrinth of accounts, checks and (be honest) security theaters just to accomplish even the simplest tasks. Do you want to check your bank balance? You will need an application. Do you want to order a coffee? Better to download another application. Do you want to have a doctor’s appointment? Oh, we only do that via our owner web portal now, which requires a password, a secondary authentication code and perhaps a blood sample for verification.

It is really comforting to see how these companies think that they are each at the center of our universe. They assume that we have endless patience to manage their single and precious application, as if we did not already harm ourselves in a digital sea. If you are dealing with a dozen companies, congratulations! You now have twelve different connections, two -factor authentication codes and a password manager that has just given up and start drinking.

Speaking of passwords – How much do we need it? Some experts suggest that you should have a single and complex password for each account. These same experts also believe in fairy tales and the sleep of eight hours. Thus, a whole cybersecurity industry prospered, not necessarily because people are negligent, but because we have been forced from an impossible digital puzzle with parts scattered over a hundred different connections.

Of course, navigating in this digital utopia is not uniformly distributed. Young people, despite their digital native status, still often find themselves frustrated by applications that update forgetting. Meanwhile, older generations are forced to undergo software updates that rethink all day after explanation. If you’ve already seen a retiree trying to reset a password while a 20 -year -old is shouting in a check machine, you know that technology is an opportunity executioner.

And let’s not forget the real innovation of customer service in the modern era: virtual presence. Nothing says “we appreciate you” as a chatbot that has mastered the art of escape. “I see that you have a problem with your bill. Do you want me to redirect you to our FAQ page that does not answer your question? “It’s a good thing – a customer service that exists without serving the customer.

So, for anyone in the customer service industry, here are some free tips: it is not because you are technically available that you are really useful. Your customers do not need another application, another self-service or chatbot portal that cannot take a Turing test. They need easier. They need clarity. And sometimes they need a real human who can solve a problem in less than three minutes.

Until then, I will be here, resetting my password. Again.