A partner establishment recently requested assistance to registration for students via our consortium agreement. Our team recognized this as a simple scenario where we have specific directives to support learners. Therefore, they evaluated demand, categorized it, and replied to follow him the typical process that we have in place (known). During the same week, the team collaborated with a community college to launch a new partnership. In this case, the team evaluated The opportunity, analysis programs that could be aligned, and replied with a proposal. In other words, the situation was slightly more complicated than the first, requiring an expert analysis of the programs and offering the best opportunity for the partnership (known unknown).
Although these examples are common in higher education, we also encounter more difficult situations in our daily operations. Like many organizations, higher education establishments are recognized as complex systems operating in various executives. Consequently, we are faced with a range of complex scenarios. For example, when a university collaborates with a company to design a new study program, it often sails on these complexities. Initially, the concept of the program can be clear, which has prompted stakeholders to Sound, assess and answer to the needs of the company. Once the program is developed, the comments of learners and the company may require content revisions, revealing unknown unknowns.
Finally, there is a chaotic scenario characterized by the crisis, where leaders must take decisive action, assess the situation and adjust their responses if necessary. The four contexts of the Cynefin frame can guide leaders in their decision -making processes. Although this framework is precious, the leaders of the complex environment of today must develop new skills and mental models. Many of us have been trained with strategies that prospered during the industrial revolution, where success has indicated maximizing efficiency and focusing on economies of scale. Power, information and responsibility have been concentrated from some managers selected at the top of the hierarchy. However, the current digital revolution provides for a systematic approach which adopts variability rather than trying to predict, control or eliminate it.
Complex adaptive systems (case), as in the case of a university, have key aspects: (1) They have self-organized agents, (2) Agents are interdependent from each other and the environment, (3) systems within the case learn of open feedback, (4) They follow simple rules, (5) conduct testing and error experiences (6) complex environment structures. Therefore, to succeed in a complex system, managers should increase the diversity of thought, be transparent with information, use simple rules, push power and responsibility, increase the frequency of interaction and create a network team. This will allow an execution speed, which is more important in this new era than a perfect execution. Once a decision has been made, comments are provided, new learning occurs and new answers can be given.
If we live in a complex environment, we work in complex systems and change quickly happens, what tools can we use to develop these new skills and mental models?
I took advantage of three key concepts and their associated tools to improve my work in complex systems. First, the six skills of Sunnie Giles for radical innovation offer an excellent framework for creating a solid base for teams and prosperous managers. Dr. Giles suggest that we have to start with self -management. In other words, we must be aware of our fears and the way we answer it. Such fears can trigger mental and physical reactions that decrease our ability to remain open, flexible and adaptable. In addition, promoting a feeling of security is essential. This can be done by being transparent, facilitating, resulting in and distributing control and authority to the right teams. Third, we must create differentiation by promoting the diversity of thoughts, by introducing the random character, allowing members to self-organize and set up permeable but strong borders. In addition, people and ideas must be connected. Solid links between team members create agility in the team. Managers must also facilitate learning and support their teams in the test and error process. Finally, organizations must live on the brink of chaos to find emergence, positive complexity and coevolution.
Second, I complete this framework with thinking practices on foresight and future. The digitization of change signals has become instinctive for me while I am continuously looking for stories, experiences and images that offer an overview of potential future. For example, riding in the Waymo car in Phoenix was an experience that encouraged me to question the future of the transport industry and read on Living computers made from human neurons Raised convincing ethical questions about a future where these organoids become aware. At first glance, these two stories do not seem to be linked, but when they are examined alongside emerging trends through the economy, society and politics, they can shed light on a possible future for ten years or more in advance. The objective is not to predict the future but to consider possibilities, to identify emerging models and to explore new ideas to stimulate radical innovation.
The thought of design appears to be the third concept that I find particularly precious. While we immerse ourselves to meet contemporary challenges, our exploration of innovative ideas of higher education and beyond allows us to envisage new solutions centered on man in a creative way. In this process, we strive to understand the needs of the learners of today and tomorrow. We adopt a wide range of ideas, of those who may seem unconventional now to those we employ ten years ago. We aim to create and test these solutions while recognizing that perfection is not a prerequisite. We adopt the possibility of failure, learn from the feedback loops that we encounter, thinking about our experiences and evolving continuously.
To close, I would like to return to the beginning. We know how to solve simple and complicated problems. How do we prepare our teams to deal with complex problems? How do you now browse your role?
Explore more information from Dr Lawrence on effective leadership in digital learning through the Institute for emerging leadership in online learning (IELOL). Register For this year’s program, learn from it and connect with a network of innovative leaders!
Maricel Lawrence, EDD, is the catalyst for innovation at Purdue Global, where it plays a key role in training the future of education and work. She obtained her doctorate in education in leadership and innovation of the Arizona State University, her master’s degree in adult education and training in Colorado State University and her baccalaureate in Spanish from the University of Indiana. The Maricel career in higher education began at Purdue University, where it has contributed to the development and launch of courses and online programs. Before joining Purdue Global, she was executive director of Umonline at the University of Montana.